Reference

Understand Your Rights Before You Start

These Terms & Conditions set out what you agree to when you open and use your hoki12 account — covering deposits via DANA, OVO, or GoPay, how withdrawals are processed, and how we handle disputes.

Account eligibility rulesDANA, OVO, GoPay payment termsWithdrawal verification stepsAccount suspension conditionsGoverning jurisdiction clause

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What These Terms Actually Cover

hoki12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account and make your first deposit — whether through DANA, OVO, or GoPay — you enter into a binding agreement with hoki12 under these Terms & Conditions. The agreement covers how your account is registered, how funds move in and out, what

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activity is permitted, and when we may restrict or close an account. Each wallet transaction you initiate is subject to these terms alongside the payment provider's own rules, so the two sets of conditions apply in parallel. Players in Bekasi and across Indonesia are subject to
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the same account terms regardless of which local payment method they use. We may update these Terms & Conditions periodically; when we do, the revised version goes live on this page and your continued use of the account constitutes acceptance. If you disagree with any revision,
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you should stop using the account and contact our support team to request closure. All monetary values referenced in these terms are in Indonesian Rupiah (IDR) unless stated otherwise. Eligibility for account access depends on local law and the region in which you are located.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe your account has been treated inconsistently with what is written here, our support team is the right place to start. You can contact us through live chat, email, or the in-app message channel — whichever fits your situation.

Team online

Live Chat

Start a live chat session directly from your account dashboard to raise a terms query or request clarification on a specific clause in plain language.

Email Support

Send a detailed message to our support address if your question involves account history, payment evidence, or a formal written response to a terms dispute.

In-App Messaging

Open the hoki12 mobile interface, go to the Help section, and submit your query. Our team reviews account-linked messages and responds with your account context already visible.

HOW WE UPHOLD POLICY

How hoki12 Handles Your Account Obligations

Accountability under these Terms & Conditions runs both ways. We hold ourselves to the same standards we ask of you — your account data stays protected, your wallet transactions are logged accurately, and any changes to the terms are communicated transparently before they take effect.

Account Data Retention

We retain account and transaction records for the period required under applicable regulations. You may request a summary of your data through our support channel at any time.

Payment Record Accuracy

Every DANA, OVO, and GoPay transaction is logged against your account with a timestamp and reference number. If a discrepancy arises, that record is the basis for any review.

Terms Change Notification

Material changes to these Terms & Conditions are flagged at login before they take effect. We do not apply revised terms retroactively to transactions already completed.

Account Security Practices

Account access is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately — we can lock the account while an investigation is conducted.

Common Questions About These Terms

These are the questions we hear most often from people reading the Terms & Conditions for the first time. Short, direct answers — no legal jargon where plain language works just as well.

Yes. The same terms apply regardless of whether you fund your account with DANA, OVO, or GoPay. Your wallet provider's own terms also apply alongside ours for each transaction.

No. We flag material changes at your next login before the revised terms take effect. Continuing to use your account after that point means you accept the updated version.

Depending on the nature of the breach, we may suspend your account temporarily or close it permanently. Any balance subject to a breach investigation may be held pending review.

Contact our support team via live chat or email with your account details. We will pull the relevant transaction and account records and provide them in a readable format.

The same terms apply to all accounts. Access itself depends on local law and is available only where your region permits it — the terms do not override any local legal restriction.

Start with our support team — raise the specific clause you believe was applied incorrectly and provide any payment or account evidence. Most disputes are resolved at that first contact.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand Your Rights Before You Start

Reach Us About These Terms

Live Chat

Email Support

In-App Messaging

How hoki12 Handles Your Account Obligations

Account Data Retention

Payment Record Accuracy

Terms Change Notification

Account Security Practices

Common Questions About These Terms

01 Do these Terms & Conditions apply to all payment methods including DANA and GoPay?

02 Can hoki12 change the Terms & Conditions without telling me?

03 What happens to my account if I breach the Terms & Conditions?

04 How do I request a copy of my account data under these terms?

05 Are these Terms & Conditions the same for everyone in Indonesia?

06 What should I do if I disagree with a decision made under these terms?

Terms & Conditions

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