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How hoki12 Handles Your Personal Information

When you open an account with us and connect your DANA, OVO, or GoPay wallet, we collect only what we need to run your account securely.

Account data kept secureDANA, OVO, GoPay wallet details protectedYour access rights explainedData requests handled directlyIndonesia-focused policy
hoki12 How hoki12 Handles Your Personal Information
REACH US DIRECTLY

Contact Us About Your Privacy Rights

If you want to review the data we hold, correct something that is wrong, or ask us to remove your account information, our support team handles those requests directly. You can reach us through live chat inside your account dashboard, by email, or through our Telegram channel. We aim to acknowledge every privacy request within one business day and follow up with a resolution as soon as the relevant checks are complete.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our team reviews privacy and data requests the same way they handle account and wallet queries.

Email Support

Send your data request or correction to our support email address. Include your registered account name so we can locate your record quickly.

Telegram Channel

Reach us on Telegram for faster back-and-forth on account data questions. Useful if you need to share a transaction reference tied to DANA, OVO, or GoPay.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Account security and data handling are not separate concerns for us — they run together. When you log in via OTP, that verification step also confirms only authorised devices are accessing your data. Here is how we manage the key areas you should know about.

Data Retention

We keep your account data only as long as your account is open or as long as applicable law requires after closure. You can request deletion once your account is closed and all transactions are settled.

Cookie Use

Session cookies keep you logged in while you navigate. Analytics cookies help us understand which pages load slowly on mobile. Neither type stores your wallet PIN, OTP codes, or payment credentials.

Payment Data Security

Your DANA, OVO, or GoPay wallet number is passed to the payment processor over an encrypted connection. We do not store your full wallet credentials on our servers after the transaction clears.

Requesting Changes

To correct or remove data, contact support through live chat or email with your account name and the specific record you want changed. We will confirm the update once our verification check is done.

Common Questions About Your Data and Rights

These are the questions we hear most often about how we handle account data, what gets stored when you pay via e-wallet, and how to act on your rights. Each answer reflects how our system actually works — not a generic policy template.

We collect your name, email address, phone number, and the e-wallet identifier you register — typically a DANA, OVO, or GoPay account number. We also log your device type and IP address at login.

We share data only with payment processors like DANA, OVO, and GoPay — and only the details each processor needs to complete your transaction. We do not sell your information to advertisers or data brokers.

We hold your data for the period required by applicable regulation in eligible regions after account closure. Once that period ends, you can request deletion through our support channel.

Yes. Contact us via live chat or email with your registered account name. We will compile the relevant records and send them to your registered contact address after verifying your identity.

Send a request through live chat, email, or our Telegram channel. Include your account name and the specific data you want corrected or removed. We confirm each change after completing our verification step.

No. Wallet credentials are passed over an encrypted connection to the relevant payment processor and are not stored on our servers once the transaction is confirmed and the balance updates on your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.